Contact Us

Got a question about how Bitcoin Casinos rates and ranks crypto casinos, spotted something on the site that needs a second look, or want to flag an issue with one of the operators we cover? This page explains what we can help with, what we can't, and the best way to reach us.

What We Can Help With

Bitcoin Casinos is an independent research and comparison site. We don't run a casino, hold player funds, process deposits or withdrawals, or manage any player accounts. That means our team is the right contact for things like:

• Questions about how we score and rank crypto casinos, including our approach to payout speed, coin support and licensing
• Corrections — if a bonus term, coin list, or licensing detail on the site looks out of date, tell us and we'll check it
• Feedback on a review, comparison table, or guide, including things we may have missed
• General questions about how crypto deposits, withdrawals, or no-KYC play typically work at the sites we cover
• Advertising, partnership, or data-correction enquiries from operators and industry contacts

What We Can't Help With

Because Bitcoin Casinos isn't a casino operator, we can't access, resolve, or intervene in anything tied to an individual player account. That includes deposits, withdrawals, frozen funds, bonus disputes, verification requests, or closed accounts at any of the sites listed on this site — including Non Gamstop Casinos UK 2026 or any option shown in our rankings. Those issues sit entirely with the casino's own support team, since they're the only party with access to your account, transaction history and wallet records.

If you're dealing with a specific dispute, the fastest route is almost always the casino's own live chat or support email — they can see your account, we can't. If a site is consistently unresponsive or you believe it's acting in bad faith, let us know anyway; recurring player complaints do factor into how we review and re-rank operators over time.

Before You Reach Out: Check These First

A lot of questions we get are already answered elsewhere on the site, so it's worth a quick check first:

• How we operate and why we rank the way we do — covered in full on our About Us page, including how commission works and why it doesn't decide rankings
• Concerned about your gambling habits, or looking for self-exclusion tools — our Responsible Gambling page has practical guidance and the national helpline number
• Terms of use for this site — our Terms and Conditions page covers how the content here is meant to be used and its limitations

A Note on Legal and Tax Questions

We regularly get asked whether it's legal to play at an offshore crypto casino from a specific US state, or how crypto gambling winnings should be reported for tax purposes. We can give general, factual information — for instance, that most crypto casinos are licensed offshore (commonly in Curaçao or Anjouan) rather than by any US regulator, and that legal online casino gaming in the US is currently limited to a small number of states, none of which currently run crypto casino products. Beyond that, we're not qualified to give legal or tax advice tailored to your situation. For anything specific to your state or your finances, a licensed attorney or tax professional is the right person to ask, not a comparison site.

Response Times

We aim to reply to genuine enquiries and correction requests as promptly as we can, though response times vary depending on volume. Enquiries that include specifics — the page you're referring to, the operator name, and what looks wrong or needs clarifying — get resolved faster than general messages, so a bit of detail up front helps.

Responsible Gambling Reminder

Crypto casinos reviewed on this site are aimed at adults aged 18 or over, or 21 where a site or state sets that higher minimum — always check the specific age requirement on the operator's own site before signing up. Offshore operators aren't bound by the same player-protection rules as state-regulated US casinos, and self-exclusion tools vary from site to site. If gambling stops feeling like entertainment, free and confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER, and our Responsible Gambling page has further tools and information.

Getting in Touch

Whatever the reason for reaching out — a correction, a question about our methodology, or feedback on something you've read — we read every message that comes in. We just can't act as a stand-in for a casino's own support desk, so keep account-specific issues directed to the operator itself, and send everything else our way.